Privacy Policy

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PRIVACY POLICY  
NEXUS IQ  

Effective Date: October 2025  

1. Who We Are  

Nexus IQ is the trading name of Daniel Bell, a sole trader operating in the United Kingdom.

Business Name: Daniel Bell trading as Nexus IQ  
Business Address: 1 Palmerstone House, Palmerstone Road, Northampton, NN1 5EU  
Email: Daniel@nexus-iq.co.uk  
Website: www.nexus-iq.co.uk  

For the purposes of UK data protection law, Daniel Bell trading as Nexus IQ is the Data Controller of personal data collected through this website and in connection with our own business operations.

2. Website Status  

At the time of this policy, the Nexus IQ website is in development. No personal data is actively collected through public forms unless explicitly stated.

Once the website becomes fully operational, personal data may be collected in accordance with this Privacy Policy.

3. Personal Data We May Collect  

When the website becomes active or when engaging with potential clients, we may collect:

- Name  
- Email address  
- Telephone number  
- Business information  
- Billing information  
- IP address  
- Browser and device information  
- Marketing preferences  

When deploying CRM, automation, or AI systems for clients, personal data belonging to those clients’ customers may also be processed in accordance with Section 6.

4. How We Use Personal Data  

We may use personal data to:

- Respond to enquiries  
- Deliver AI infrastructure and automation services  
- Configure and deploy CRM systems  
- Process payments  
- Send marketing communications where consent is provided  
- Improve our services and website  
- Comply with legal obligations  

5. Legal Basis for Processing  

We rely on the following lawful bases under UK GDPR:

- Contractual necessity  
- Legitimate interests  
- Legal obligation  
- Consent  

Marketing communications are sent only where consent has been given or where permitted under applicable regulations.

6. Our Role in Client Systems  

When building, configuring, and maintaining CRM systems, automation platforms, or voice AI infrastructure for clients, Nexus IQ may process personal data on behalf of those clients.

In these circumstances:

- The client remains the Data Controller  
- Nexus IQ acts as a Data Processor  
- Processing is carried out only under client instruction  
- Access is limited to configuration, maintenance, and technical support  

Client systems are hosted on third party cloud based infrastructure providers.

7. Third Party Service Providers  

We use third party providers including:

- CRM and automation platforms  
- Cloud hosting providers  
- Telephony and voice AI providers  
- Payment processors  
- Email marketing platforms  
- Analytics providers  

These providers may process personal data as part of delivering our services.

8. International Data Transfers  

Some service providers may store or process data outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented in accordance with UK data protection law.

9. Data Retention  

Personal data is retained only as long as necessary to:

- Deliver services  
- Meet legal and accounting requirements  
- Resolve disputes  

Financial records are typically retained for six years in line with UK legal obligations.

10. Security  

We implement appropriate technical and organisational measures to protect personal data, including:

- Secure authentication  
- Encrypted transmission where applicable  
- Controlled access to systems  

11. Your Rights  

Under UK GDPR, individuals have the right to:

- Access their personal data  
- Request correction  
- Request erasure  
- Restrict processing  
- Object to processing  
- Withdraw consent  

Requests can be made via Daniel@nexus-iq.co.uk  

You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.

12. Cookies  

When the website becomes fully operational, cookies may be used for:

- Essential functionality  
- Analytics  
- Marketing  

A cookie consent mechanism will be implemented where required.

13. Updates  

This Privacy Policy may be updated periodically. The latest version will always be available on this website.