PRIVACY POLICY
NEXUS IQ
Effective Date: October 2025
1. Who We Are
Nexus IQ is the trading name of Daniel Bell, a sole trader operating in the United Kingdom.
Business Name: Daniel Bell trading as Nexus IQ
Business Address: 1 Palmerstone House, Palmerstone Road, Northampton, NN1 5EU
Email: Daniel@nexus-iq.co.uk
Website: www.nexus-iq.co.uk
For the purposes of UK data protection law, Daniel Bell trading as Nexus IQ is the Data Controller of personal data collected through this website and in connection with our own business operations.
2. Website Status
At the time of this policy, the Nexus IQ website is in development. No personal data is actively collected through public forms unless explicitly stated.
Once the website becomes fully operational, personal data may be collected in accordance with this Privacy Policy.
3. Personal Data We May Collect
When the website becomes active or when engaging with potential clients, we may collect:
- Name
- Email address
- Telephone number
- Business information
- Billing information
- IP address
- Browser and device information
- Marketing preferences
When deploying CRM, automation, or AI systems for clients, personal data belonging to those clients’ customers may also be processed in accordance with Section 6.
4. How We Use Personal Data
We may use personal data to:
- Respond to enquiries
- Deliver AI infrastructure and automation services
- Configure and deploy CRM systems
- Process payments
- Send marketing communications where consent is provided
- Improve our services and website
- Comply with legal obligations
5. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
- Contractual necessity
- Legitimate interests
- Legal obligation
- Consent
Marketing communications are sent only where consent has been given or where permitted under applicable regulations.
6. Our Role in Client Systems
When building, configuring, and maintaining CRM systems, automation platforms, or voice AI infrastructure for clients, Nexus IQ may process personal data on behalf of those clients.
In these circumstances:
- The client remains the Data Controller
- Nexus IQ acts as a Data Processor
- Processing is carried out only under client instruction
- Access is limited to configuration, maintenance, and technical support
Client systems are hosted on third party cloud based infrastructure providers.
7. Third Party Service Providers
We use third party providers including:
- CRM and automation platforms
- Cloud hosting providers
- Telephony and voice AI providers
- Payment processors
- Email marketing platforms
- Analytics providers
These providers may process personal data as part of delivering our services.
8. International Data Transfers
Some service providers may store or process data outside the United Kingdom.
Where this occurs, appropriate safeguards are implemented in accordance with UK data protection law.
9. Data Retention
Personal data is retained only as long as necessary to:
- Deliver services
- Meet legal and accounting requirements
- Resolve disputes
Financial records are typically retained for six years in line with UK legal obligations.
10. Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure authentication
- Encrypted transmission where applicable
- Controlled access to systems
11. Your Rights
Under UK GDPR, individuals have the right to:
- Access their personal data
- Request correction
- Request erasure
- Restrict processing
- Object to processing
- Withdraw consent
Requests can be made via Daniel@nexus-iq.co.uk
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.
12. Cookies
When the website becomes fully operational, cookies may be used for:
- Essential functionality
- Analytics
- Marketing
A cookie consent mechanism will be implemented where required.
13. Updates
This Privacy Policy may be updated periodically. The latest version will always be available on this website.
Last updated: 23.12.2025
1. INTRODUCTION
These Terms and Conditions govern the use of the Nexus IQ website, services, software, AI systems, and any related products or platforms operated by Nexus IQ ("we", "us", "our").
By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
2. ABOUT NEXUS IQ
Nexus IQ provides AI-powered business systems, automation tools, digital agents, advisory services, and related technology solutions. Our services may include but are not limited to AI receptionists, routing agents, administrative assistants, review management systems, workflow automation, and consulting.
Nexus IQ operates as a technology and systems provider and does not provide regulated professional services.
3. ELIGIBILITY
You must be at least 18 years old and have the legal authority to enter into binding contracts to use Nexus IQ services. By using our services, you confirm that you meet these requirements.
4. SCOPE OF SERVICES
4.1 Nexus IQ provides tools and systems designed to assist businesses with automation, efficiency, and operational support.
4.2 Our services do not replace legal advice, financial advice, medical advice, or HR or employment advice.
4.3 AI-generated outputs are provided on an as-is basis and may require human review before use. Any reliance on outputs is at your own discretion and risk.
5. CLIENT RESPONSIBILITIES
You agree to:
- Provide accurate, lawful, and up-to-date information
- Ensure your use of Nexus IQ complies with all applicable laws and regulations
- Independently review and validate all AI-generated outputs
- Maintain the confidentiality of login credentials and system access
You are solely responsible for how Nexus IQ systems are implemented and used within your business.
6. ACCEPTABLE USE
You must not use Nexus IQ services to:
- Break any laws or regulations
- Misrepresent, impersonate, or defraud individuals or organisations
- Generate or distribute unlawful, harmful, or abusive content
- Infringe intellectual property rights
- Attempt to bypass security, safeguards, or usage limits
We reserve the right to suspend or terminate access where misuse is identified.
7. INTELLECTUAL PROPERTY
7.1 All Nexus IQ systems, software, workflows, documentation, branding, and technology remain the intellectual property of Nexus IQ unless otherwise stated.
7.2 A limited, non-exclusive, non-transferable licence is granted to use Nexus IQ services during an active engagement or subscription.
7.3 You may not copy, resell, modify, reverse-engineer, or redistribute Nexus IQ systems without prior written consent.
8. PAYMENTS AND FEES
8.1 Fees are agreed in advance and may include setup fees, subscription fees, or usage-based charges.
8.2 All fees must be paid in accordance with agreed payment terms.
8.3 Non-payment may result in suspension or termination of services.
8.4 All prices are exclusive of VAT unless stated otherwise.
9. DATA PROTECTION AND PRIVACY
9.1 Nexus IQ processes data in accordance with UK GDPR and applicable data protection laws.
9.2 You remain the data controller for all personal data entered into Nexus IQ systems.
9.3 You confirm that you have the legal right to provide and process any data supplied to Nexus IQ.
Please refer to our Privacy Policy for full details.
10. CONFIDENTIALITY
Both parties agree to keep confidential any non-public, commercially sensitive, or proprietary information disclosed during the course of engagement, unless disclosure is required by law.
11. LIMITATION OF LIABILITY
11.1 Nexus IQ shall not be liable for:
- Loss of profits, revenue, or business opportunity
- Loss of data or system downtime
- Indirect or consequential losses
- Decisions made based on AI-generated outputs
11.2 Nexus IQ’s total liability shall not exceed the total fees paid by the client in the twelve months preceding the claim.
Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.
12. NO GUARANTEES
Nexus IQ does not guarantee:
- Business growth or financial results
- Accuracy, completeness, or suitability of AI-generated outputs
- Continuous, uninterrupted, or error-free service
AI systems are subject to technical limitations and variability.
13. SUSPENSION AND TERMINATION
Nexus IQ may suspend or terminate access immediately if:
- These Terms are breached
- Fees remain unpaid
- Unlawful or abusive use is detected
Clients may terminate services subject to agreed notice periods.
14. CHANGES TO TERMS OR SERVICES
We may update these Terms or modify services at any time. Continued use of Nexus IQ after changes are made constitutes acceptance of the updated Terms.
15. THIRD-PARTY SERVICES
Nexus IQ may integrate with third-party platforms and services. We are not responsible for third-party systems, outages, changes, or policies.
16. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. CONTACT
For questions regarding these Terms and Conditions:
Nexus IQ
Email: Daniel@nexus-iq.co.uk
Website: www.nexus-iq.co.uk
Copyright © 2024–2026 Nexus IQ. All rights reserved.
0800 193 5055
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